With our National foot print of scalable technicians we are capable to be on call for your remote field office locations and National roll outs. We are also an appropriate resource for projects that are termed IMAC- installs, moves, adds and changes of your desktops and peripheral devices. We have experience with DELL, IBM, HP, Motorola, Cisco and Polycom devices. These projects tend to have a defined time frame, statement of work to be accomplished and require a customer service related team. TechPerm provides firm fixed price and or hourly charges for such projects, large or small. Our PM team is capable of management of Server - Desktop /laptop projects.

TechPerm also provides warranty services for major OEM and has a 4 hour response for onsite for break fix solutions. This is our corporate on call “Geeks” solution with certified experienced customer savvy technicians that have had exposure to large Fortune 5000 companies.

Customer Case Studies:

TechPerm providing Scalable Staffing Solution to ARINC Managed Services, LLC (AMS) and the Vancouver International Airport (YVR), in Preparation for the 2010 Olympic Games

ARINC Managed Services, LLC (AMS) and TechPerm, Inc. teamed up on tackling the project of preparing Vancouver International Airport (YVR), for the additional passengers expected in February, when the 2010 Winter Olympic Games come to town. AMS looked to TechPerm specifically for their quick and reliable IT staffing capabilities.

Over the course of the project TechPerm has supplied twelve (12) technicians towards the effort and looks to add 3 more by project end. The TechPerm technicians have aided in the setup, installation, and configuration, of over 500 ARINC iMUSE™ workstations and CUSS kiosks. ARINC’s iMUSE™ product consists of tools necessary to administer the passenger processing process at airports; systems include peripherals devices such as IER boarding pass and bag tag printers, DESKO magnetic strip readers and keyboards, barcode scanners, and dot-matrix printers. The additional ARINC iMUSE™ workstations and CUSS kiosks will allow for easier passenger processing for both airlines and passengers during, expected increase in passenger traffic in February.

YVR, which connect travelers to more than 130 destinations in Canada, the U.S. and around the world serves 70 airlines including:

Vancouver Airport Authority is a community-based, not-for-profit organization that operates Vancouver International Airport (YVR). Canada’s second busiest airport, YVR welcomed 17.9 million people in 2008, and is the Official Airport of the Vancouver 2010 Olympic and Paralympics Winter Games.

Supporting the Johns Hopkins University Desktop Infrastructure

The Johns Hopkins University is in the process of standardizing desktop configurations throughout its user community.  The objective of this initiative is to converge on uniform, consistent computer settings on all SAIS PCs and the development of a core image and installation

procedures that ensure a stable, resilient computing work environment.  Technicians working on this project need to possess an advanced, diverse skill set in various networking and computing technologies, including Active Directory Integration, Directory Account Provisioning and Administration, Internet Protocols and connectivity principles, profile migration and configuration, as well as advanced application installation and configuration principles.  In addition, the technicians employed on this project need to have an understanding of imaging technologies and their implementation as well as the installation and configuration of peripheral devices such as printers, scanners and web cameras.