The scope of work is to Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. Candidate should have knowledge of a trouble ticketing system, VPN, and remote access.

Under general supervision the Help Desk Specialist will provide technical software, hardware and network problem resolution, making an independent decision by performing question/problem diagnosis in a call center environment. Other responsibilities include Password resets, e-mail requests, Web requests and direct requests for Help Desk support. Help Desk Specialist will document, research, identify and attempt to solve all technical and application related problems on initial call. Document and track support activity and clearly communicate technical solutions in a user friendly professional manner

Bachelor’s degrees from an accredited college in a related discipline, or equivalent experience/combined education. Desire minimum 6 years of related experience if no Bachelor’s Degree. A+ Net+, MCP, MOUS, MCSE and CNA Certification preferred.